Empathetic Design
“The main tenet of design thinking is empathy for the people you’re trying to design for. Leadership is exactly the same thing—building empathy for the people that you’re entrusted to help.”~ David M. Kelley An insurance provider that caters to senior citizens was...
Don’t Drink the Poison!
““The best revenge is massive success.” ~ Frank Sinatra CNBC’s co-host of The Deed, Sean Conlon, has a “typical” rags-to-riches story. The Irish immigrant worked a five-dollar-an-hour janitorial job while breaking into the highly competitive Chicago real-estate...
One Project, Two Classes
“Alone we can do so little; together we can do so much” ~ Helen Keller When Barbara looked at her phone’s screen, she saw a text message she never thought she would see, “Mom, I’m being called to the principal’s office, and it’s not good.” After rushing to the...
Collaboration Only Makes Things Better
“When you need to innovate, you need collaboration.” ~ Marissa Mayer Westmoreland, Tennessee, is not where one would expect to find success. On average the unemployment rate of this Middle Tennessee town has trended above the national rate since 1990. Decades of...
Oh Yeah, the Customers
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” ~ Jeff Bezos A friend of mine owns a small business and found herself in the enviable position of having excess liquid capital. Her business was...
Shut Eye
“Proud people breed sad sorrows for themselves.”~ Emily Bronte The brilliantly mad genius of Orson Welles scared the nation into believing martians had invaded the Earth, produced one of the greatest films ever made, and hawked no wine before its time. If War of the...
